We understand you might have questions, so we have added information on the most common queries below. To get started, please use the tabs to select the section relating to your question. If you don’t see the answer to your query, please don’t hesitate to contact us.

How do I find the item I am looking for?

We’ve worked hard to make our website as simple as possible to use. If you know the name of the product you’re looking for, use the search function on our menu bar. If you don’t, you can easily search by the time of condition you’re looking to treat. You can also use the top navigation bar to 'Pharmacy' to see a full A-Z list of the medicines that we can supply online and the medical conditions that we can treat.

How can I check the status of my order?

You can check the status of your order at any time by logging into your account and viewing 'My Latest Order'.

You will be kept up to date at every stage of your order via email. Upon payment, you will receive an order confirmation email. We will also email you when we have dispatched your order; we aim to do this on the same, or next, working day.

Will I receive a receipt for my order?
Yes, you will receive an order confirmation via email.
What payment methods do you accept?
We are able to accept digital wallet payments via Bitcoin/Other Crytocurrencies and Bank Transfer. Unfortunately, we do not currently accept Paypal.
What are the typical expiry dates on the products sold?
We use a stock rotation system to ensure you receive products with the longest possible expiry dates. We always aim to ensure that this is a period of no less than 6 months.
Can I repeat order?
Yes, it is possible to repeat order your medication. If you are ordering repeat medications and the circumstances have not changed since the last order, the process is much quicker than your first consultation. You can order repeat supplies of medicines by logging in to your account (in the top right of every page) and selecting the medication you require from the list available.
Can I return items that I have purchased?

Yes, you can return any non-medicinal products to us that are unused and in a resalable condition as set out in our ‘Returns Policy’. Unfortunately, we are unable to accept returns of medicines or medicinal products, as they cannot be reused once they have left the pharmacy.

How do I return items?

If you wish to return non-medicinal items you should read our ‘Returns Policy’ for guidance.

Can I cancel my order?

You can cancel an order at any point before you receive an email confirming the item has been dispatched. This can be done by email. If you have received a dispatch confirmation mail, please contact us and we will endeavour to help.

How long will it take to receive a refund
Once your refund has been confirmed and any outstanding goods have been successfully returned to us you will receive your refund by the original method of payment within 3 - 4 working days.
Is this service legal?

Yes, this service is regulated by a number of organisations to ensure the care you receive is up to the standard expected in The UK. For more information please see our ‘About Us’ page.

How can I be sure the medication is genuine?

We are a registered and regulated UK pharmacy; we source all our medications from the same wholesalers as your local chemist. We will always supply exactly what is ordered and will never substitute generic medicines unless that is what you have requested.

We are also licensed by the NHS to provide NHS prescription delivery in the UK.

Do you use cookies on your site?
Yes, we only use cookies where necessary to improve your experience as a customer on our site.
When will my order arrive?

We aim to ship all orders placed Monday - Friday before 3pm on the same day. Orders placed outside these times will be shipped the next working day.

All deliveries are shipped with Royal Mail, UPS and DPD who deliver Monday - Saturday. 

Can I track my order?
We use tracked services for all our deliveries. We will email your tracking details when your treatment is dispatched along with an estimated delivery date. This information is also available in your account after your order.
What should I do if my order has not arrived?

Delivery is normally made very promptly after your dispatch email is received. You can check the tracking details of your parcel in your account at any point after dispatch for an update on your delivery status.

Unfortunately, sometimes packages can get lost in the delivery system, if after 10 days you have not received your delivery, please contact us and we will do all we can to resolve the problem.