Everyone makes mistakes and we’re no different — as much as we’d like to be! Every so often, things go wrong and we’re happy to hold our hands up and take responsibility for any little errors we make along the way. We’re happy to listen to your complaints, feedback from our patients and customers is essential if we’re going to improve, and there are a few ways you can get in touch with us to provide it.

Your complaints will be acknowledged within 24-hours and you’ll have a response from our customer services manager or another relevant member of staff within seven days. We take complains very seriously and investigate them in a timely manner.

If you have any questions or concerns then please do contact us by either sending us a message via the ‘contact us page or by emailing us on contact@newlinepharmacy.uk.

We also welcome any comments or suggestions or feedback you have about any part of our service. We will use constructively use your feedback to improve our services.